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1) Introduction


Glacé Plunge is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, store, use, and protect the personal data we collect from you.


2) Information We Collect


2.1 Personal Information: When you place an order, we collect certain personal information, including your name, email address, shipping address, and contact number. We may also collect additional information necessary to process your payment, such as credit card details or other financial information.


2.2 Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies collect non-personal information, such as your IP address, browser type, and pages visited, to analyse trends, administer the site, track users' movements, and gather demographic information.

3) Use of Personal Information


3.1 Order Fulfilment: We use your personal information to process and fulfil your orders, including verifying your identity, contacting you regarding your purchase, and delivering the products to the designated address.


3.2 Communication: We may use your contact information to communicate with you about your orders, provide customer support, respond to inquiries, and send you relevant information about our products, promotions, and updates. You can opt out of receiving marketing communications at any time.


3.3 Payment Processing: Your financial information is used solely for processing payments and preventing fraudulent activities. We do not store your complete credit card details on our servers.

3.4 Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, and that of our customers.


4) Data Security


4.1 Security Measures: We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


4.2 Third-Party Services: We may use third-party services and partners to process payments, deliver products, and analyse website usage. These third parties have their own privacy policies and security measures in place, and we recommend reviewing their policies to understand how they handle your information.


5) Data Retention


We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely delete or anonymize it.


6) Access and Control


You have the right to access, correct, update, or delete your personal information held by us. If you wish to exercise any of these rights or have any questions about our privacy practices, please contact us using the contact details provided below.


7) International Transfers


We may transfer your personal information to countries outside of Australia for processing and storage. When we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your privacy rights.


8) Updates to the Privacy Policy


We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our website after the changes have been made indicates your acceptance of the revised Privacy Policy.


9) Contact Us


Please note that this Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of our website and purchase of products.

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